Hospital Policies
Payment
Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.
CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
ScratchPay
ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.
Appointment Policies
Late Arrival Policy
We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges the patients and contributes to decreased quality of care. Therefore, a client that arrives 15 minutes or later to their scheduled appointment may be seen as a work-in, drop-off, or rescheduled. We apologize for any inconvenience this might cause.
Cancellation of an Appointment
To be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. If it is after hours, please call (936) 931-2901 and leave a message on the voicemail or email us.
Appointment No-Show Policy
A “no show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”.
The first time there is a “no-show”, we will contact you via phone/mail/email to inform you of the missed appointment and remind you of our “no show” policy. You will be required to pay a nonrefundable prepayment of $25 for the rescheduled appointment.
A second occurrence will result in no refund of the $25 deposit. You will be able to reschedule one final prepaid appointment at an additional $50.
The third occurrence within one year will result in you being discharged from the practice and the second $50 deposit will not be returned.
Grooming No-Show Policy
The first time there is a “no-show” for grooming, we will contact you via phone/mail/email to inform you of the missed appointment and remind you of our “no show” policy. You will be required to pay a nonrefundable prepayment which is the cost of grooming for the rescheduled appointment.
A second occurrence will result in no refund of the prepaid deposit. You will be able to reschedule one final prepaid appointment at an additional grooming cost.
The third occurrence within one year will result in no future grooming appointments and the second prepayment will not be returned.
